FREMONT, Calif.--Feb. 19, 2001--
ALLDATA and
MechanicNet
have developed "Maintenance Messenger" to help technicians
"effortlessly and proactively" communicate with vehicle owners
via TSB titles and service checklists.
"Focus groups have revealed a need for customer communications
and time saving tools," said
Steven Liao,
MechanicNet's president.
"Maintenance Messenger delivers a timely list of manufacturer
recommended repairs and services that bridge knowledge gaps
between vehicle owner and technician. Sticker shock is avoided
and value perception is enhanced when vehicle owners know
required services ahead of time." This mileage and location
specific message is automatically generated as vehicles
approach their service intervals. It is offered free to
MechanicNet member shops.
"ALLDATA differentiates itself by delivering comprehensive tools
that help with the challenges of running a shop," according to
Walt Samuelson,
ALLDATA's chief
operating officer and an executive vice president.
"Maintenance Messenger contributes to our objective of
providing the tools to increase professionalism and
profitability for the repair shop customers we serve."
With shops in more than 20 states,
MechanicNet reported much praise from its customers.
"I had never used the Internet before, but the folks at
MechanicNet made it
simple," said Bob Shipman, owner of Dr. Bob's Auto Repair in
Newport News, Va. "My customers love my new website and
the ability to reach me via e-mail.
This is a great new tool for me."
Services include dialup Internet access, e-mail accounts,
online service requests, online coupons, individual shop
websites, shop locator, and feedback forums. "I did a lot of
research on the different Internet options out there.
I selected MechanicNet
because I am convinced they are the best,"
said Jonathan Worth of Cactus Car Care & Smog in
Livermore, Calif.
For more information, contact
www.mechanicnet.com and
www.alldata.com.
